On all catalog items we require that the customer contact us within at least fifteen (15) days of receipt of product in order to qualify for refund or exchange.
Kratomade.com does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Kratomade.com and adequately packed before shipment.
Kratomade.com does assume the responsibility for the quality of our goods upon arrival to the customer. Kratomade.com does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Kratomade.com products are packaged in heat sealed sachets. This seal cannot be broken in order for a product to qualify for refund. Kratomade.com reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to qualify for an exchange or store credit, Kratomade.com requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Kratom.com also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Kratomade.com will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.